What's on your mind? Let CX Passport know...🎤🎞️On a mission to help humans understand humans in "The one with the customer mix tape" with Amy Brown, CEO of Authenticx in CX Passport Episode 120🎧 What’s in the episode?...CHAPTERS0:00 Introduction2:19 Unlocking patient insight from conversations4:18 The inspiration from growing up in medicine6:15 In 8th grade and on a heart transplant flight?!8:41 The crushing complexity of healthcare industry11:19 A billing call isn’t JUST a billing call16:30 Why are we getting patient experience so wrong?18:23 First Class Lounge22:48 Why start with healthcare?25:30 Using stories to inspire change 33:20 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesHosted by Rick Denton “I believe the best meals are served outside and require a passport”Episode resources:Authenticx: www.authenticx.com