Have you ever received really bad customer service but you weren’t sure how to “fight back”? There’s a new way to resolve consumer complaints that takes the guesswork out of filing your grievance. Libby talks with founder and CEO of myresolver.ca, James Walker. And – Remembering a pioneering fashion icon. 85-year-old designer Karl Lagerfeld died this week, and was working until almost the end of his life. Libby talks with Zoomer Magazine editor-in-chief and veteran fashion journalist Suzanne Boyd.