What's on your mind? Let CX Passport know...🎤🎞️“The one with the hierarchy of opportunity” Ian Storm Dir Strategic Solutions at episode sponsor Aspect Software in episode 213🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Ian Storm1:54 Where companies go wrong with AI and experience strategy5:40 Snowball vs. avalanche: A better approach to onboarding9:49 The role of psychology in customer and employee experience12:45 Three key psychological needs that shape behavior14:37 How to create real psychological safety at work17:18 First Class Lounge: Travel, Broadway, and ice cream21:40 Coaching as a tool for growth, not just correction25:48 How one company used the right metrics to drive real impact28:09 Where to connect with IanIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportThank you to Aspect for your sponsorship of this episode. Episode resources:Ian LinkedIn: https://www.linkedin.com/in/ian-storm/Aspect Software Website: https://www.aspect.com/CX Passport Episode 1: https://www.cxpassport.com/1736603/episodes/8168226-the-one-with-the-ice-cream-santhakumaran-atmalingam-e1