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🎤🎞️This month’s CX OpenToWork seeker in “The one where she’s a diplomat” with Deanna Stearns in CX Passport Episode 211🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Deanna Stearns

2:06 Why CX is all about connections and diplomacy

5:28 Creating experiences customers actually want

9:31 Turning customer insights into real business results

12:24 Overcoming resistance to CX-driven change

13:27 First Class Lounge: Travel, chocolate, and coffee

17:25 The biggest mistake companies make in CX

19:57 Starting a CX program from scratch

22:40 What’s next for Deanna in CX

23:49 Where to connect with Deanna

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Deanna LinkedIn: https://www.linkedin.com/in/deannastearns/