What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one where she’s a diplomat” with Deanna Stearns in CX Passport Episode 211🎧 What’s in the episode?...CHAPTERS0:00 Introduction: Welcoming Deanna Stearns2:06 Why CX is all about connections and diplomacy5:28 Creating experiences customers actually want9:31 Turning customer insights into real business results12:24 Overcoming resistance to CX-driven change13:27 First Class Lounge: Travel, chocolate, and coffee17:25 The biggest mistake companies make in CX19:57 Starting a CX program from scratch22:40 What’s next for Deanna in CX23:49 Where to connect with DeannaIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter cxpassport.kit.com/signup ✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Deanna LinkedIn: https://www.linkedin.com/in/deannastearns/