Did you know it requires more than systems and processes to get you out of client delivery, increase efficiency and scale your business? 

In today’s episode, I’m sharing why systems are merely a starting point and not the finish line because the crucial factor often overlooked is leadership.

Leadership is how you create a scaleable business where people hold one another accountable, encouraging a bottom-up approach to accountability. 

The engine that makes leadership work, in other words, the heart of leadership, is communication. 

In this episode, we'll explore the three key communication challenges that leaders must excel at navigating to create a business that doesn’t require constant “top-down” management or accountability; instead, it creates “bottom-up” accountability. 

And I’ll reveal the ONE communication skill that can help you get there faster. 

Build a Mighty Pod Model for your agency so that client work isn't dependent on you to scale. Get the Mighty Pod Model cheatsheet here. 

Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one. 

Get the full show notes and more information here: https://audreyjoykwan.com/podcast-ep78

Podcast Edits by Lindsay Curtis