I had a great chat with Jerry Durham and it sparked a thought: do your employees know what a single new patient is actually worth to your practice? Most don't. I'm talking about why having this conversation with your team is crucial for aligning everyone on the importance of patient experience and revenue generation.
🔑 Key Takeaways:
🧠 Pro Tip:
If your team isn't performing the way you want, it's not their fault, it's yours. It's on you as the owner to communicate why things are important, like the monetary value of every single patient interaction.
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