Many years ago, a woman named Laura, who was my assistant, walked into my office, laid down a bunch of memos and letters and said, “That letter you wrote is the worst letter I’ve ever transcribed in my life,” adding, “you should be ashamed of yourself!” And, then, she proceeded to give me a lesson I’ve never forgotten and use every day. In many ways it wasn’t only a game changer but a life changer for me. And, it can be for you too.