This week, Gavin talks with Dr Kelly Henry, a chiropractor who's built up his own string of practices, and who has now published a book on effective customer service strategies, entitled "Define And Deliver Exceptional Customer Service"Sign Up Here: https://bit.ly/biz-pod  KEY TAKEAWAYSGreat customer service is the cornerstone of any business, and helps to establish trust, value and a basis for scale.Coaches, consultants and mentors can help us to grow by offering a whole new perspective that we as business owners do not have.Systems and processes allow us to accelerate business growth. By creating a template for operations and systemising our workflow, we create a seamless formula for efficiency.When you improve customer service, you improve the perception of customer service for your client base. When you do this, you create increased retention, referrals and profits.BEST MOMENTS'I built my practices on the basis of great customer service''Get a system!''It has easy principles, rules and actions''Simple actions, simple strategies done consistently create a great return on investment'VALUABLE RESOURCESThe Business Mastermind Podcast To get 20% off at Knowable, go to www.knowable.fyi and enter the code GAVINGet your copy of Survive And Thrive NOW at https://www.surviveandthrive.ccKeep Your Boat Afloat - https://www.survivetothrive.biz/keep-afloatgavin@gavinpreston.com    Define And Deliver Exceptional Customer Service by Dr Kelly Henry - https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002ABOUT THE HOSTGavin PrestonGavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer andhigh-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years.Gavin's energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontlineManagers. He is an expert in Business Growth Strategies, Peak PerformanceMindset, Persuasion & Engagement, Marketing, Productivity, LeadershipDevelopment, Team Development & Motivation, Leading Change, StakeholderManagement, Personal Effectiveness and Behavioural Change.CONTACT METHODGavin Preston WebsiteGavin Preston LinkedInGavin Preston YouTubeGavin Preston FacebookGavin Preston Twitter Hosted on Acast. See acast.com/privacy for more information.