Building Trauma-Informed Workplaces That Actually Work with Kirsten I’Anson
Navigating workplace anxiety during turbulent times requires leaders who understand both the science behind effective communication and the practical steps needed to create psychological safety. Kirsten I’Anson, Vice President of People and Culture at Community Savings Credit Union, delivers masterful insights on leadership approaches that calm rather than inflame tensions during political and economic instability.
Kirsten advocates for a leadership style that acknowledges societal anxieties while providing confidence through decisive action. Drawing from her experiences during the pandemic, she shares how promoting mental health benefits led to a remarkable 73% increase in usage, creating an environment where employees felt empowered to discuss previously taboo topics. By bringing in clinical counselors and normalizing therapeutic support, Community Savings built a culture that genuinely values mental wellbeing beyond superficial initiatives.
The conversation takes a fascinating turn when exploring whether leaders should express political views at work. Kirsten makes a compelling case that organizations with clear social purposes can thoughtfully engage with political issues, provided they've been transparent about their values during recruitment. This approach has allowed Community Savings to attract team members whose personal values align with their mission to unite working people and build a just world.
Perhaps most valuable is Kirsten's discussion of trauma-informed workplaces. With research showing 60-70% of adults have experienced traumatic events, she argues that addressing trauma isn't just compassionate—it's pragmatic business strategy that reduces absenteeism while increasing productivity and workplace pride. Simple changes like renaming "sick days" to "wellness days" have profoundly impacted their culture, creating an environment where employees freely discuss mental health without stigma.
Ready to bring more boldness to your HR practices? Connect with Kirsten on LinkedIn to exchange ideas about innovative approaches to workplace wellbeing and psychological safety. Her practical wisdom proves that thoughtful, values-driven leadership delivers results for both people and organizations during uncertain times.
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