You don’t have to look real hard to find a viral video of a passenger on an airline having a meltdown over being asked to wear a mask or because of some minor grievance. Since January 1st of this year, the FAA has received around 4000 reports of unruly behavior of passengers and handed out more than a million dollars worth of civil penalties. And a lot of these altercations are more than just disagreements, they get physical and scary -- which is multiplied when you are midair. This obviously has an effect on the people who work on airplanes, specifically the flight attendants who have to deal with this day in and day out. We wanted to talk about this unruly behavior, the effect it has on the work force and what could be done to try and mitigate it so we caught up with Dr. Benjamin Altschuler, Assistant Professor of Travel and Tourism at Temple University's School of Sport, Tourism and Hospitality Management.

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