This podcast is packed full of actionable hints tips and tools to help you use social media for customer service successfully. Lynsey chats to Ian Hacon and Chris Carr Co-Owners of Zaks UK - an American Diner based in Norfolk, UK.   They share with Lynsey actionable hints and tips they used social media for including; using it as part of their diligence when considering the purchase, listening to the customers on what needed to change as well as a whole host of gems that every business can learn from. I'm a huge fan of customer-centricity and this podcast is a real must-listen if you want to up your game with how to use social media for your business. Regardless of the size of your organisation; global brand or small business, I believe this podcast will be hugely valuable to you.  I hope you enjoy our podcast, I'd love to hear from you on how you use social media for your customer service. Best Wishes  Lynsey