Many sports organisations are on the journey from being administrators or event businesses to media enterprises, which creates a host of knock-on impacts for acquiring and nurturing talent.  For the latest Playbook Podcast, Matt Rogan is joined by HR expert and strategic advisor Charlotte Hignett for a broad discussion on creating optimal workplace cultures. Hignett, who was people director EY Lane4 for 12 years, explains how businesses can best secure the right personnel and then ensure they develop in their roles. The conversation also covers retaining key staff, organisational design, the skills required for board-level HR leaders and managing generational tensions.