I’ve got my awesome wife Ashley joining me (and Big Head Ted, our dog). We're diving into a book that really hit home for both of us: "The Power of Moments" by the Heath brothers.
We chat about how creating specific, memorable positive experiences not just everyday stuff, can make a huge difference for your patients, your staff, and even your family. Think turning a negative situation into a win, the surprising impact of small thoughtful gestures, and why focusing on staff appreciation is just as vital as patient care.
🔑 Key Takeaways:
🧠 Pro Tip:
Don't underestimate the impact of applying "Power of Moments" to your team. Investing in creating positive, memorable experiences for your staff leads to better retention and a stronger company culture.
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