On this episode of the MGMA Insights Podcast, Sr. Editor and host Daniel Williams sits down with Aaqil Khan, RCM consultant at Collectly, to uncover the “sneaky metrics” hiding inside your revenue cycle. These overlooked indicators can quietly erode patient collections, increase costs, and create friction in the patient financial experience. Aaqil brings deep experience in healthcare administration, Six Sigma process improvement, analytics, and revenue cycle leadership to show practice leaders where the real problems hide — and how to solve them using clearer ownership, automation, better data definitions, and patient‑centric design.Key Takeaways [02:13] Aaqil Khan’s background How he shifted from a planned medical career to healthcare administration and revenue cycle leadership.[08:13] The importance of estimate accuracyBad estimates create bill shock and lower collection rates.[09:32] Why critical revenue cycle KPIs fall through the cracksCompeting priorities, systems issues, and fragmented ownership.[15:01] "Sneaky metrics" and patient collection rate pitfalls“Good” numbers hide deeper conversion problems.[17:40] Impactful patient experience and payment reform Patient experience and frictionless payments directly influence collection performance and loyalty.[21:47] The hidden story inside patient AR days and patient inquiry volumeA diagnostic metric you’re probably overlooking.[26:15] Looking aheadThe future of digital payments, automation, and behavioral analytics for patient financial engagementResources Contact Aaquil on LinkedInCollectly MGMA Revenue Cycle Management Resources“All the Queen’s Horses” documentary on Amazon Prime (Local scandal of Rita Crundwell mentioned in Aaquil's introduction) This episode is brought to you by Greenway Health. Healthcare practices today need more than incremental improvements — they need a smarter, more connected way to work. That’s why Greenway created Novare — the first natively AI-enabled platform designed to reinvent the legacy EHR. Built with AI at its core, Novare helps unify clinical, financial, and patient engagement workflows — reducing administrative burden and helping providers focus more time on patient care. From ambient documentation to intelligent agents, Novare brings purposeful automation to the entire ambulatory workflow.  To learn more about Greenway Health and Novare, visit greenwayhealth.com.