Chris Burns is head of audio and digital for BBC England, and is responsible for the majority of their local radio stations across the country. Starting as a late-night phone-in presenter for Radio Trent, her career has included stints editing shows on Radio 4 such as Woman’s Hour, Any Questions and Start the Week, and she is now tasked with reinventing the medium for the next generation. In this in-depth interview, Chris walks through a career dedicated to radio, having developed a love for it as a child, argues that “repeats shouldn’t be a dirty word” as they give people a chance to revisit much-loved programmes, and explains how new technology is driving a deeper “emotional connection” with listeners.