Joining Bill Banham on the show this time is Ben Whitter, a 2-time best-selling author, and Founder/Chief Experience Officer at HEX Organization and author of the summer 2023 book, Employee Experience Strategy.
Ben is recognized as one of the world's leading management thinkers & he is acknowledged as a leading authority on employee experience (EX) globally. Ben has pioneered & popularized the concept of EX worldwide.
Ben is also the Founder of the World Employee Experience Institute (WEEI) and a sought-after international keynote speaker. He has given talks and masterclasses on EX to audiences in +40 countries.
Ben's client list includes world-leading brands like Unilever, Microsoft, GSK, JP Morgan Chase, FedEX, Deutsche Telekom, Ogilvy, Ford, Suntory, and Sanofi. Furthermore, he has been endorsed publicly by the UK Parliament and the British Royal Family!
Questions for Ben include:
- Tell us how you were endorsed by the British Royal Family!
- Why do you believe that HR teams and colleagues have a big influence and impact on the company, but the Holistic Employee Experience (HEX) is far too big for HR alone?
- You suggest "Employee experience is a team game and requires all leaders, teams, and people (employees & workers) to play their part in its success. If EX gets stuck in one department, impact is limited. If EX is given to and led by the organization, great things happen, and fast." Tell us more.
- In a recent LinkedIn post, you write "Human milestones matter, and they need to matter more to employers. EX strategies fall down when they centre themselves on what the organizational leadership thinks is important rather than what employees & workers KNOW is important in their experience of work & life. A solution is to ask people about what matters most to them (and their families) and then co-create policies, products, and experiences that deliver on their unique human experience... Get out there & meet the audience where they are." Tell us more and, as part of your answer, can you address the concern leaders and HR pros have in asking too many questions about employees' personal lives?
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