What's on your mind? Let CX Passport know...🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?...CHAPTERS0:00 Introduction1:52 The personal and emotional of insurance6:28 Emotional Intelligence8:56 Personal Growth13:17 Customer Culture in Operational Companies20:52 Human Connection In Business22:57 1st Class Lounge27:53 Which is better? Established customer culture or greenfield?30:17 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Michael LinkedIn: https://www.linkedin.com/in/michaelcmattson/