Matt Tee is the Chief Executive of IPSO, the UK’s largest press regulator, overseeing 2,500 publications. In this in-depth interview, he describes IPSO’s fiery birth after phone hacking, Leveson, and turmoil in both Parliament and industry. Previously a senior civil servant controlling government communications - and a stint running NHS Direct - Matt talks about the complex regulatory framework; a boycott from The Guardian et al, with no settlement in sight; an often tense relationship with editors, and a sceptical public. He outlines plans to reshape the role of regulator from the PCC’s “failure”, and shares just how heartbreaking complaints can be.