How delegating mundane tasks to AI leads to more engaged employees
AI has been on the lips of every industry in recent years, with contact centres particularly embracing the technology for servicing customers. Can it improve the employee experience as well?
Luke Jamieson is a Solutions Consultant with Upland Software and a thought leader in EX and CX. Throughout his career, he has focused on exploring growth and opportunity in the customer service industry and has committed himself to finding creative solutions to common problems.
In this episode, Luke digs into AI and the opportunity it presents to improve the employee experience by providing meaningful, impactful changes to their work life. He also gives a sneak preview of his upcoming book about creating sustainable employee engagement and how to use AI to ignite the creative “spark”.
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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.