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🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:27 What is Epochal Growth?

3:11 The purpose of leadership in customer experience

5:48 How to create the RIGHT kind of CX team

11:00 Why is the front line undervalued

15:17 The reality of being a woman in the tech and CX space

18:22 How to make the workplace better for women in tech and CX

23:50 1st Class Lounge

29:10 Helping underrepresented roles be able to attend industry events

34:24 Contact info and closing

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✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Sarah LinkedIn: https://www.linkedin.com/in/sarah-caminiti-5827b784/

Epochal Growth Podcast: https://www.epochaloperations.com/epochal-growth