What's on your mind? Let CX Passport know...🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?...CHAPTERS0:00 Introduction1:27 What is Epochal Growth?3:11 The purpose of leadership in customer experience5:48 How to create the RIGHT kind of CX team11:00 Why is the front line undervalued15:17 The reality of being a woman in the tech and CX space18:22 How to make the workplace better for women in tech and CX23:50 1st Class Lounge29:10 Helping underrepresented roles be able to attend industry events34:24 Contact info and closingIf you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/servicesI'm Rick Denton and I believe the best meals are served outside and require a passportEpisode resources:Sarah LinkedIn: https://www.linkedin.com/in/sarah-caminiti-5827b784/Epochal Growth Podcast: https://www.epochaloperations.com/epochal-growth