705: Ash and Anil speak with Metis Strategy’s Mike Bertha about transforming a global IT operating model. Anil speaks to the company’s transition to a customer-centric operating model and the role that culture plays in bringing about this transformation. Ash discusses how the complex environment Dentons operates in is accommodated in the company’s operating model and how he is creating buy-in for a unified IT model from the non-technical executive team.