It's time for Arnie's origin story and journey of how he came to be where he is today.

He talks about: 

- Shared KPI's

- Moving from command and control to agile leadership

- Taking teams outside the contact centre on the change journey

- Building business cases to get change across the line 

- Changing the perception of contact centres from cost centres to value centres 

Enjoy.

Self organising teams reference. Turn the Ship Around video : https://www.youtube.com/watch?v=pYKH2uSax8U&feature=youtu.be

About us:

This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world.

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