It’s with a nod to Hans Zeyer in Bavaria that I follow recent programs regarding ISO 9001 with an examination of processes and controls. A loyal listener, Hans commented at the website that he was interested in the subject. So, in the interest of customer satisfaction, and after a great week of process-based auditing this Podcast turns out to be not only relevant, but timely as well! Thanks Hans! To listen to the program, just click on the title below: Processes and Controls As always, if you have a subject or special concern you would like me to address, leave a comment here at the site, or E-mail me directly at Northern Pipe Products: paulp@northernpipe.com