Join hosts Bill, Liz and Ms, B. for the Hurriquake, the latest episode of Tales from the Service Industry. In this episode, we dive into the underwhelming aftermath of the recent storm that swept through, leaving our team with stories to share. We will uncover the shocking truth behind fraudulent employee forms and and people taking advantage of discount booking rates and how those situations are tackled. We also discuss guests that feel their level of entitlement places them above everyone else as they want their ego stroked and how these situations are handled with "finesse" as we agree to disagree.Plus, we get to indulge in some of the most mouthwatering Snickerdoodles of all time... Thanks to Liz and Liz's mom. #TFTSI #TalesfromtheServiceIndustry #frontdesk #hotel #hotels #customerservice