51. What To Do When a Patient Says Thank You
Thank yous are opportunities to tap into spiritual energy. Among the three energy accounts in a physician, this is the most powerful, and when it is filled, the physical and emotional accounts are filled as well.
In order to do this, the physician must take a moment to be mindful of the patient's words, acknowledge their gratitude, and appreciate the connection between them. This will help the physician to really feel the spiritual energy infusion and embrace it, allowing them to take this energy and use it to improve their practice.
In this episode, Dr. Dike teaches us a technique on how to simultaneously fill up a physician’s three energy accounts, something simple yet powerful. He also shares tips on impacting positive influence among team members just with the words ‘thank you’.
Reflecting on the patient's gratefulness can be used to create a more encouraging and supportive atmosphere in the medical office that promotes healthier physician well-being and ultimately can help to improve the quality of care.
“It's the thank you that makes it feel like you made the difference, that you set out to make when you first chose to be a doctor back at the light worker's fork in the road.” - Dike Drummond MD
Episode Highlights:
- (0:46) Review of the first two training videos
- (3:10) An ideal patient encounter and a missed spiritual opportunity
- (4:56) How to respond to a patient's thanks
- (8:13) Leading with gratitude as a physician leader
Watch this on Youtube:
Other episodes you'll enjoy:
Training part 1: https://physiciansonpurpose.libsyn.com/ep49-burnout-is-not-about-batteries-run-down
Training part 2: https://physiciansonpurpose.libsyn.com/physicians-3-energy-accounts
Learn more about Dr. Dike and The Happy MD:
https://linktr.ee/dikedrummond
We would love to hear your feedback. Send us your review on Apple Podcasts/Itunes, or in other directories through this link:
https://www.podchaser.com/podcasts/physicians-on-purpose-1546320
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