Retailers often focus on sales and customer experience, but lurking beneath the surface, a flawed operating model can quietly drain profits. The worst part? Many of these inefficiencies go unnoticed because “this is how we’ve always done it.” In this episode of The Retail Transformation Show, join Oliver Banks and uncover the biggest hidden costs buried in retail operating models—from wasted labour and supply chain inefficiencies to outdated approval processes and underutilised technology. Plus, we’ll share real-world examples and actionable strategies to fix them before they sink your business. Listen to this episode to discover: Spot the warning signs of an inefficient operating model that’s draining profits.Learn from real-world retail failures, including an e-commerce brand overwhelmed by peak demand.Discover the five biggest hidden costs lurking in your retail operation.Get actionable strategies to streamline processes, reduce waste, and improve decision-making.Show notes are at www.obandco.uk/331.