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Principal Financial CIO Kathy Kay on Modernizing the Digital Customer Interactions

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Episode • Mar 28, 2022 • 24m
649: In this interview, Kathy Kay, Chief Information Officer for Principal Financial Group, discusses how she is driving the modernization and simplification efforts at the company to evolve the customer interactions from a digital perspective. Kathy also gives her perspective on the war for talent and how her experience starting her role during the pandemic has informed her view on remote onboarding. Finally, she shares a few lessons learned from her diverse array of experiences, what the future of women in tech looks like, and the various trends in technology that she is keeping her eye on.

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