In this interview, we discuss some of the foundational elements of the company's strategic roadmap and how the company is increasing the technology IQ of its employees. We discuss the company's multi-pronged approach to innovation and the venture capital fund inside the company. Lastly, we discuss steps the company has taken over the past few years that helped prepare it for the pandemic, how the company has been able to serve its customers better during the pandemic, among a variety of other topics.