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Summary

In this conversation, Spencer Dupre and Zach discuss the importance of building a successful chiropractic practice through the flywheel concept, focusing on attracting ideal clients, delivering exceptional experiences, and fostering long-term relationships. They emphasize the need for clear messaging, understanding client needs, and generating referrals through genuine care and value. The discussion highlights practical strategies for enhancing client experiences and the significance of effective communication in building trust and loyalty.

Chapters

00:00 Introduction and Holiday Reflections
05:27 Defining Your Flywheel
10:51 Delivering Exceptional Experiences
17:41 Creating Exceptional First Experiences
22:19 Understanding Adjustments for Different Age Groups
34:09 Generating Referrals and Growth
36:19 Building a Referral-Based Business
38:52 Enhancing Customer Experience and Engagement
41:49 Understanding the Value of Chiropractic Care