Send us a textCori Garrod is an expert in contact centers. In this episode she discusses the importance of having a good call center for a self-storage business. She emphasizes the need for compassionate and knowledgeable staff who can provide excellent customer service.  Garrod also highlights the importance of being ready to close a sale at every customer interaction, whether it's through a website, phone call, or in-person visit. And she shares the pros and cons of having an in-house call center versus outsourcing to a third party.  WHAT TO LISTEN FOR2:17 Digital transition and online rentals5:01 The importance of customer service in contact centers6:38 In-house vs third party contact centers26:11 Being ready to close sales Leave a positive rating for this podcast with one click ABOUT CORI GARRODCori has over two decades of expertise in the self-storage industry. With a strong focus on local SEO, digital marketing, customer experience, online reputation management, and contact center operations and technologies.  CONNECT WITH CORIWebsite | LinkedIn  CONNECT WITH USWebsite | You Tube | Facebook | X | LinkedIn | Instagram Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.