Retail can be complex and complicated, we do also have a tendency to overcomplicate. So in the face of volatility and periods of radical change, it's important to focus on essential aspects. The host of the Retail Transformation Show, Oliver Banks, attended Retail Week Live 2022 to learn from retailers and experts about how to navigate the turbulence. In this episode, Oliver reflects on 10 key takeaways from the event and each one can inspire you to change yourself and your organisation. Listen to this episode to discover:What we often forget about delivering great service. The important question to ask yourself about data. Which technologies will transform the way we shop (and sell!).Show notes are at www.obandco.uk/188.