In this episode, Chris Bjorling and Bill Banham are joined by Lila Nazef, Vice President of Sales and Marketing (North America) at Neocase, a Saas platform for automating HR service delivery. Listen as Lila shares some lessons businesses can take from good customer experience to improve their employee experience.Questions for Lila include:What are some tech trends that you are seeing in the HR industry and how could they shake things up? What is Neocase doing to prepare and support organizations through these changes?Why is employee experience so important to employee performance? Can you share some lessons businesses can take from good customer experience to improve the employee experience?About NeocaseNeocase is the Saas platform for automating HR Service Delivery. Their clients use Neocase to achieve faster time to value through reduced implementation costs and make real productivity gains by reducing the time spent on administrative tasks through processes automation and workflow efficiencies. ----------Talking About Ways To Improve Company Culture and People Performance The People and Performance Podcast is a show that dives into all things related to raising performance in the working world around us. We investigate how technology and HR processes are inextricably linked to the employee experience and the bottom line. Chris Bjorling, Co-host Christopher Bjorling is President at Fidello Inc., a consulting and services firm specializing in improving human performance. For over 30 years Chris has led Fidello in creating unique talent management solutions. Through the products and services he and his team have created over the years, his organization has helped clients design, develop, implement and integrate talent management processes and systems. Bill Banham, Co-host Bill Banham, Publisher at The HR Gazette, Host of the popular HRchat Podcast and Organizer of events such as DisruptHR London. Bill has worked with lots of business tech and HR-focused brands in the UK and North America including HRreview, TalentCulture, HRmarketer, Sprigg HR, and Team Fitness Tool. Contact us to learn more!