Billing within insurance policies can be confusing. The billing systems that we use aren’t the most user friendly. It’s helpful to have a conversation with your agent if you have any questions if your bill looks off.
The issue we see most is when a change is made to an auto policy after a bill has been generated. After a bill has been generated, our billing doesn’t change for THAT bill.
If a new vehicle is added onto a policy and you don’t pay anything for it, you will owe extra. You may think that whatever is owed, will show up on the next bill. Sometimes that is the case. Sometimes, they take what is owed, and spread it over the remaining months of the policy period.
This makes it look like you are paying more for the policy that you were initially told, but the reality is, you are paying the proper amount. I always say, our billing is confusing, but it is rarely wrong.
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Music by Roger Clyne and the Peacemakers
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