In this special quadruple-length episode (12 minutes), Brad Smith and Kristy Braden of Inflection Point Leadership, Inc. talk shift with Susan Finerty.  Susan is founder of Finerty Consulting and the author of three books that focus on cross-functional influence and collaboration.

• Master the Matrix - Essentials for Getting Things Done in Complex Organizations
• Cross-Functional Influence
• Cross-Functional Influence Playbook

Susan discusses her observations of the behaviors surfacing during this pandemic that hopefully will be a positive residual of this crisis, and what leaders can do to ingrain these trust-building behaviors into the "new normal."

To read Susan's blog series on "Hope for the Residual" go to: https://bit.ly/2yLqYGw   

For more information on Finerty Consulting, go to: finertyconsulting.com.

For more information on Inflection Point Leadership, go to iplshifthappens.com