Transforming the patient experience.

 

In this episode, Lisa is joined by Jason Vallee, VP of Patient Experience at Cheshire Medical Center, Dartmouth-Hitchcock

 

Show Notes:

A single definition of the patient experience. 

 

Mapping the patient journey from the patient’s perspective. 

 

The JUSST model – Justice, Understanding, Security, Self-Esteem, Trust. 

 

Press Ganey patient experience rankings and their potentially serious impact on your hospital. 

 

Sympathy versus empathy; understanding the difference and why it matters to your patients. 

 

The three Cs that make up the vital components of patient trust - communication, competence, contractual. 

 

Choosing your words carefully to transform the patient experience.

 

 

Connect with Lisa:

📧 lmiller@viehealthcare.com

🖥 https://viehealthcare.com

📱https://www.linkedin.com/in/lisamiller/

 

Connect with Jason:

https://www.linkedin.com/in/jasoncvalleephd/

jasoncvalleephd@gmail.com