Joining us on the podcast is Dave Yusuf, Senior Vice President of Customer Success at Q2. With a successful background in CS and PS, along with many other roles in the services industry, Dave is well versed on the idea of a “customer for life”. Dave talks through the journey to success and the role implementation, support, customer success, and product teams play in this process; including:●  Creating a successful cross-team strategy●  Determining KPI’s that dictate success●  The importance of aligning client success with your company values●  Measuring your clients success using a balanced scorecard●  Potential roadblocks to look out for along the way Hosted on Acast. See acast.com/privacy for more information.