How design can lead the conversation / Jim Kalbach / Episode #121
"I didn't sign up to be making wallpaper." That's a quote I can strongly relate to from this conversation with Jim Kalbach.
As service designers we want to make a tangible impact on the world around us.
For that you need to make sure that your work gets "shipped". If you fail to do that you're often just making wallpaper as Jim said.
And the stakes are high because if you fail to ship you run the risk that your contributions will be seen as insignificant or irrelevant.
So an important part of doing good service design is following up and making sure your work is actionable for other people. Now how can you do that?
What Jim had found is that we are in a very good spot to facilitating meaningful conversations. Often these conversations are the way do drive initiatives forward.
After watching this episode you'll walk away with a better understanding of how you can make great design happen.
I really enjoyed the chat with Jim. It's filled with practical tips and with entertaining one-liners as you'll hear :)
--- [ GUIDE ] -—
00:00 Welcome to episode 121
04:30 Who is Jim
06:00 60 second rapid fire
07:30 Getting design delivered
11:15 Design in a bigger context
14:15 How did we get here
18:45 AHA moments!
24:00 What makes workshops work
29:45 Do pilots
33:15 What are we missing
37:45 Understanding organisational design
40:30 Stop doing this
45:30 The figure 8 is everywhere
47:30 What does success look like
50:30 Naivety about go to market
56:15 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/kalbach/
* https://www.jtbdtoolkit.com/
* https://experiencinginformation.com/about/
* https://rosenfeldmedia.com/books/jobs-to-be-done-book/
* The Statue in the Stone (book) - https://amzn.to/3bX4Zwi
* Rise of the Deo (book) - https://amzn.to/382QVQL
* Presumptive Design (book) - https://amzn.to/3sMWFGx
--- [ SELLING SERVICE DESIGN ] ---
Learn how to win the hearts and minds of clients, managers & CEOs, without wearing a suit.
https://servicedesignshow.com/selling
As service designers we want to make a tangible impact on the world around us.
For that you need to make sure that your work gets "shipped". If you fail to do that you're often just making wallpaper as Jim said.
And the stakes are high because if you fail to ship you run the risk that your contributions will be seen as insignificant or irrelevant.
So an important part of doing good service design is following up and making sure your work is actionable for other people. Now how can you do that?
What Jim had found is that we are in a very good spot to facilitating meaningful conversations. Often these conversations are the way do drive initiatives forward.
After watching this episode you'll walk away with a better understanding of how you can make great design happen.
I really enjoyed the chat with Jim. It's filled with practical tips and with entertaining one-liners as you'll hear :)
--- [ GUIDE ] -—
00:00 Welcome to episode 121
04:30 Who is Jim
06:00 60 second rapid fire
07:30 Getting design delivered
11:15 Design in a bigger context
14:15 How did we get here
18:45 AHA moments!
24:00 What makes workshops work
29:45 Do pilots
33:15 What are we missing
37:45 Understanding organisational design
40:30 Stop doing this
45:30 The figure 8 is everywhere
47:30 What does success look like
50:30 Naivety about go to market
56:15 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/kalbach/
* https://www.jtbdtoolkit.com/
* https://experiencinginformation.com/about/
* https://rosenfeldmedia.com/books/jobs-to-be-done-book/
* The Statue in the Stone (book) - https://amzn.to/3bX4Zwi
* Rise of the Deo (book) - https://amzn.to/382QVQL
* Presumptive Design (book) - https://amzn.to/3sMWFGx
--- [ SELLING SERVICE DESIGN ] ---
Learn how to win the hearts and minds of clients, managers & CEOs, without wearing a suit.
https://servicedesignshow.com/selling
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