A single disappointed customer can create a big impact on your business's reputation. Learn how to handle negative reviews, harness the power of negotiation strategies, and showcase your commitment to customer satisfaction.Time Stamps00:45 - Episode Intro04:24 - Importance of Reputation and Referrals06:27 - Impact of Reviews and Personal Experiences09:01 - Handling Disappointed Customers and Negative Reviews09:49 - Identifying Ideal and Anti-Customer Profiles18:03 - Addressing Negative Reviews25:51 - Addressing Disappointed Customers in General29:21 - Understanding and Mirroring the Customer's Perspective30:11 - Chris Voss's Negotiation Strategies33:27 - How's Your Customer Service?38:07 - The Impact of Disappointed Customers on Employees41:09 - Understanding Customer Concessions47:05 - The Importance of Clarity and Expectations in BusinessReady to take your contracting business to the next level? Subscribe to The Cashflow Contractor today and get instant access to the FREE Ultimate Buyer's Guide for Contractors!Don't miss out on essential insights, tips, and strategies to boost your profits and streamline your operations. Subscribe now and download your exclusive guide to securing more clients and maximizing your earnings.ResourcesNeed Marketing Help? We Recommend BenaliWatch On YoutubeFollow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)Have Questions? Email usMore from Martintheprofitproblem.comannealbc.com   Email MartinMeet With MartinLinkedInFacebookInstagramMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramMore from The Cashflow ContractorAsk Us A QuestionSign Up For A Free Consultationthecashflowcontractor.com Email The Cashflow ContractorLinkedInFacebookInstagram