What's on your mind? Let CX Passport know...🎤🎞️“The one with the CX orchestration” with Mark Slatin, CX Advisor at EmpoweredCX in CX Passport Episode 111🎧What’s in the episode?...CHAPTERS0:00 Introduction2:12 Tangible experience in CX3:58 What’s the role of a CX leader?6:48 How to move customer experience initiatives forward…successfully9:19 Inspiring change using the customer’s story12:27 We’re still justifying the ROI of Customer Experience?16:38 1st Class Lounge20:11 How to get better at being tactical, not so esoteric with CX22:44 Why is Customer Experience/Service still SO bad?25:38 What are companies focused on in 2023?27:45 Contact info and closingIf you like CX Passport, I have 4 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport✅Sign up for the weekly CX Passport newsletter www.cxpassport.com✅Leave a review on your favorite podcast site so others can find the show✅Share your thoughts about the episode in the commentsHosted by Rick Denton “I believe the best meals are served outside and require a passport”Watch at youtube.com/@cxpassport or listen on any of your favorite audio podcast apps Show notes and other helpful CX & Total VOC content at www.cxpassport.comEpisode resources:Podcast: The Delighted Customer Podcast https://www.empoweredcx.com/podcastWebsite & maturity experince assessemnt : empoweredcx.comLinkedIn: https://www.linkedin.com/in/markslatin/