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21 | The origin story with Sean McGinn | Unifying your tribes around the work using visualisation

The Calling (formerly The Agile Contact Centre Podcast)
The Calling (formerly The Agile Contact Centre Podcast)
Episode • Sep 27, 2020 • 14m

Visualising the work can have a powerful effect when you are bringing together the tribes in your contact centre or across your organisation. By helping teams see the work they have in common and their role in getting it done, they find commonalities and linkages they didn't see before. This means they can provide a better CX and as a result they also build stronger social bonds through a deeper sense of empathy.

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This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world.

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