How do you keep customers coming back for more? By being attentive to their needs and priorities. Learn customer-centred ideas to integrate into your business from the best. Mitzi Rivas, CEO and Founder of Livie & Luca, is all about customer service and she’s got the customer retention rate to prove it. And John DiJulius, the founder, Chief Revolution Officer, and President of the DiJulius group, gives us some great tips on how to provide great customer service no matter where you are in your small business journey.
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(04:13) How Mitzi personalizes her customer’s experience
(09:46) How you can enhance the customer experience using delivery
(15:04) What do entrepreneurs get wrong about customer service?
(18:04) How do you maintain good customer service as you scale?
(19:24) How can a smaller business compete with a larger business when it comes to customer service?
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