Adam is a customer experience consultant, facilitator, comedian and actor with a background in psychology and theatre. He’s also an author and co-initiator of the Global Service Jam, Global Sustainability Jam and Global GovJam. He's an adjunct Professor at IE School of Business and runs WorkPlayExperience a service innovation & customer experience consultancy. This is part 2/2 of the conversation with Adam, so make sure you check EP.24 too!

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