In this interview, we discuss an overview of SYKES, including its portfolio of capabilities, and the company’s partner network, and SYKES Digital. We also discuss Dave’s purview as CIO and the OneTeam platform the company developed to support its work-at-home agents. We also cover why the company has had a virtual structure for many of its employees since before the pandemic, and the learnings from that. Lastly, we discuss Dave’s take on the cloud and artificial intelligence, among a variety of other topics.