New York Life is embracing AI and data to enhance customer experience and business strategy. In this episode of Technovation, Don Vu, Chief Data & Analytics Officer, shares how he’s leading a transformation at the 180-year-old mutual insurance giant. Don discusses how AI and data modernization are reshaping insurance, the role of data in improving agent and customer interactions, and how New York Life is structuring its organization for agility and innovation. He also reflects on his career spanning Major League Baseball, Northwestern Mutual, and WeWork, and what excites him about AI’s future.

Highlights:

• How AI & data are driving New York Life’s customer and agent experience
• The four pillars of AI strategy: data foundation, insights, culture & experience
• The role of AI in transforming traditional industries
• Don’s reflections on the evolution of data leadership