Get them to care by showing you actually care. Today, Alex (@AlexHormozi) shares with us his story of how he solved the churn in the gym industry, and the process he did to achieve this goal! Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth.Timestamps:(1:03) - Alex shares backstory and struggles during Gym Launch.(4:14) - Gathering gym owners to discuss customer surplus and focus areas.(8:06) - Five factors in group discussion: accountability, feedback, community events, personalization, consistency.(11:33) - Solve problems: consult experts, find solutions, consolidate findings, explore industry efforts.Follow Alex Hormozi’s Socials:LinkedIn  | Instagram | Facebook | YouTube  | Twitter | Acquisition