Leveraging AI to Supercharge Customer Service with Optave
In this episode, Carlos Almeida, the CEO and founder of Optave, shares his journey from working at a successful CRM in South America to starting his own AI company in Canada to tackle the problem of poor customer service.
Thank you for listening to the Leaders, Innovators and Big Ideas podcast, supported by Rainforest Alberta. The podcast that highlights those people who are contributing to and/or supporting the innovation ecosystem in Alberta.
Host: Peter Beaudoin Peter manages strategy and partnerships for an innovative alliance of energy companies committed to reducing environmental impacts through collaborative R&D efforts. Peter worked for more than 20 years in Asia building and investing in a variety of businesses. His most recent role outside of Canada was with the World Wildlife Fund, where he was the Chief Executive Officer of WWF China, based in Beijing. Prior to that, Peter lived in Hong Kong for 15 years working in the technology industry.
Guest: Carlos Almeida is the CEO and Founder of Optave, an AI copilot that gives superpowers to enterprise customer support agents. Before launching Optave, Carlos built a successful career in Digital Product Management, holding senior and leadership roles for over a decade in tech startups across various industries. Notably, as Head of Product and Design at Movidesk, a Customer Support company, he played a key role in driving a 20x increase in valuation in less than two years. He also served as Head of Innovation at a major media conglomerate, overseeing a portfolio of websites with over 50 million unique visitors per month.
Carlos holds dual citizenship in Italy and Brazil, speaks three languages fluently, and has an MBA in Investments along with a business degree from South America's top-ranked university, where he won a business competition against 30,000 participants. He also excelled in MIT’s Blockchain specialization course, receiving the highest grades in all exams and assignments.
Starting from humble beginnings in Brazil, Carlos’s journey through the tech industry reflects his resilience and determination. He remains committed to using his skills to deliver meaningful and positive change in the world.
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Show Quotes:
"So now for the first time, artificial intelligence can understand context. This wasn't possible before. And by the way, this was based on a research from the University of Toronto in Canada with partnership with Google that allowed all this revolution to happen."
Credits...
This Episode Sponsored By: New Idea Machine
Episode Music: Tony Del Degan
Creator & Producer: Al Del Degan