Humans, not machines, are the future of customer service
Jaquie Scammell is the CEO and Founder of Service Q and has written several books on CX. Service Q creates and delivers culture transformation programs for businesses that want to change how they engage with customers and clients.
In this episode, Jaquie shares her career journey and how her understanding of service culture has developed over time. She discusses the contents of her latest book, ‘The Future of Service is 5D’ and the importance of mindsets, habits, and resilience in providing excellent customer services, particularly during challenging times such as the COVID-19 pandemic. Most of all, Jaquie emphasises that the future of service lies with human connection and empathy.
Resources and links:
- Service Q website
- “The Future of Service is 5D” website
- Jaquie Scammell’s website
- Jaquie Scammell on LinkedIn
Connect:
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.