#26 Do you really understand what YOU can do to improve quality at your organization? What are the actual steps for a robust quality management system in healthcare? How do you implement it and how do you get others onboard? In this episode we are joined by the phenomenal Jarvis Gray, CEO/Founder of the Quality Coaching Company and host of The Healthcare QualityCast to discuss the step-by-step process for implementing an outcome-driven quality management program. We also examine some of the most common mistakes organizations make in regards to QI and how informal leaders and even students can become involved in quality within their organization. 

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